Introduction Ergo Real Estate LLP (a company incorporated in England and Wales with company registration number OC424422 (“Ergo Real Estate LLP”, “we” or “us”) is committed to protecting your privacy and keeping your personal information secure. This privacy policy (“Policy”) outlines the basis on which we collect, store and use your personal information. Any personal information you supply to us via our websites (and by any other means) will be treated in accordance with any applicable data protection laws (including the General Data Protection Regulation (EU) 2016/679 (known as the “GDPR”)) and other legislation intended to protect your personal information and privacy, in each case as may be amended, replaced or in force from time to time. If we hold information about you, we’ll only use this for the purposes you’ve agreed to as set out in this Policy. This Policy was last updated on 1 February 2019. We may update this Policy, so please check this page from time to time to make sure that you’re happy with any changes. What information we collect about you and how and why we collect it
You may choose to give us certain information about you when you visit our websites, including your:
We may collect this information from you in order to:
When visiting our properties, we may collect the following information from you on our application forms, declarations or notices:
We may collect this information from you in order to:
If you communicate with us by email, we may collect certain information from you, including your:
We will collect this information in order to:
You may choose to give us certain information about you when you apply for a job with us, including your:
We may collect this information about you to:
How we may share your information We may give general statistics about our customers, sales, and related site information to other companies however these statistics will not include any information that personally identifies you, except as we have stated below. In particular, we may share your personal information with third-parties such as other entities within our group of companies or third party service providers.
We may share your information with other entities within our group of companies.
We may, where necessary, share your personal information with third-party service providers, suppliers, partners, associated organisations and agents, for example, providing personal information to repair and maintenance contractors.
We may share your personal information with other entities for digital advertising purposes (such as Facebook or Google) to assist us in finding other people with similar interests to our current customers and to bring you relevant adverts on our websites.
In exceptionally rare circumstances, we may be required to disclose your information under a court order or if requested by the police or other regulatory or governmental authority. How we protect your information We ensure that all information that you provide us is stored using technical measures that are appropriate considering the nature, scope, context and purpose for which we are using it. Transfers outside of the EEA We may transfer the information that we collect about you outside of the European Economic Area (“EEA”) from time to time. This is due to the global nature of the internet. For instance, we may store certain information about you on servers which are located in the USA. In order to safeguard your information, we ensure that the entity that we are transferring your information to either:
Retention Your information will only be retained by us for as long as is necessary to fulfill the purpose for which we collected it. Sometimes this will require us holding on to your information after the end of our contract with you (for example, to fulfill our legal obligations or accounting requirements). In determining the appropriate length of time to hold your personal information, we consider a variety of factors such as the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We securely erase your information once it is no longer needed. Your rights concerning your information Under certain circumstances you have the right, by law, to:
If you’d like to enforce any of the rights mentioned above, please contact Chantal Staats at Ergo Real Estate LLP ([email protected]). Most of the time, you can exercise any of the rights above free of charge. However, if your request is either unfounded or excessive, we may: (a) refuse to respond; or (b) charge you a reasonable administrative fee to comply with your request. Although we hope that you would never feel that you had to, you do have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk.